Support
What forms of payment are accepted on the online store?
Visa, Mastercard, and Visa Debit/Delta/Connect.
How are orders processed?
No physical goods are shipped. All orders are processed electronically, with product licenses being deposited in the iLok account specified.
After placing an order on the online store, how will I know when it has been completed?
You will receive an email to confirm that payment has been accepted and the order has been processed.
What should I do if I have a query about an order?
Please email any queries to us at plugins@abbeyroad.com
Can the plug-ins be purchased anywhere else?
Yes, they can also be ordered through authorized dealers and distributors. A list can be found
here.
How can I try the plug-ins before buying?
Free demo versions are available from our Demo page.
What Operating Systems do the plug-ins run on?
Mac OS X and Windows XP
What DAW software are the plug-ins compatible with?
They can be used with any software which supports TDM or RTAS plug-ins, such as Pro Tools, Logic Pro or Digital Performer. The TG12413 Limiter can also be used with most VST- and AudioUnit-compatible host applications.
What are the minimum system requirements for the TG12413 Limiter and TG Mastering Pack?
For the TG12143 Limiter, the minimum requirements for the RTAS/AS version are any Pro Tools LE or M-Powered system with version 6.4 or higher. The TG Mastering Pack requires Pro Tools 6.9 or higher.
What is the difference between the LE and TDM versions?
The two versions are essentially the same, but set up to work on native or TDM systems.
What hardware does the TDM version support?
It runs on Pro Tools MIX, HD and HD Accel hardware, but not on Classic PCI DSP Farms.
Are the plug-ins compatible with Intel-based Macs?
Yes, Universal binaries are provided for use with PPC and Intel Macs.
How can I get the latest plug-in versions?
The latest updates are available from our Downloads page.
If I upgrade my Mac or PC in the future will the plug in still work?
Unless there are any major architectural changes to the existing operating systems then the plug-in should work when moved to your new computer. We would also, if required, update the plug-in to accommodate any new features a new OS may offer.
Where can I buy the original EMI hardware?
The original EMI TG12345 desks and TG modules reside at Abbey Road Studios and in private studios, but Chandler Limited manufactures the TG1, an authentic recreation of the original TG12413. For more details visit http://www.chandlerlimited.com/